Develop a personal on-boarding process

Develop a personal on-boarding process

In the early stages of growing your product, doing the onboarding process personally is a great way to meet and talk to your users. They'll be getting premium training and become better at using your product, plus feel the exclusivity of the personal treatment, thus value your product more.

An example of this tactic performed almost faultlessly is Superhuman, who still onboard every single user personally, even though their user base is in thousands.

Although it's a high-touch and time-consuming process, you'll be able to get invaluable insights about your users and their experience with your product.

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