Send a welcome message from the founder

Send a welcome message from the founder

You can send a welcome email addressed directly from the founder, where you introduce (and possibly CC) your support person/team.

Let users know that they can reach out to you (if they need to) and the most competent people in your team. This technique lets your new customer/client feel important, like they matter (which they should do).

Remember, this isn't exactly an additional task, these emails can easily be automated through apps such as mailchimp and lemlist.

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